Last updated: June 5, 2025
These Terms govern your use of LenderBureau as a lender, claimed listing owner, or business representative. By claiming a listing or creating an account, you agree to these Terms.
By accessing LenderBureau (“Platform,” “we,” “us,” or “our”) or claiming a lender listing, you (“Lender,” “you”) agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Platform. We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.
Lender profiles may be created on LenderBureau based on publicly available information prior to any claim being submitted. By claiming a listing, you confirm that you are an authorized representative of the named lending institution with authority to bind that entity to these Terms. You agree to keep your listing information accurate and up to date. LenderBureau reserves the right to list, modify, or remove any lender profile at any time for any reason.
To claim a listing, you must provide verifiable proof of your authority to represent the lender, which may include a business email matching the lender's domain, business license, regulatory registration, or other documentation we request. LenderBureau reserves the right to reject, revoke, or require re-verification of any claim at any time. Submitting false or misleading verification documents constitutes fraud and may result in legal action.
You expressly agree that you will not:
Violation of this section will result in immediate account termination. LenderBureau may publicly disclose confirmed violations at its discretion and may refer bad-faith legal threats to consumer protection authorities.
If you believe a review contains factually false statements, you may submit a formal dispute to info@lenderbureau.net with specific factual evidence. LenderBureau will review disputes in good faith and may remove content that is demonstrably false. Opinions, subjective characterizations, and negative-but-accurate reviews are not subject to removal on dispute grounds alone. LenderBureau's determination is final.
Verified lenders with an active Pro subscription may submit public responses to reviews. Responses must be professional, factual, and not contain personal information about the reviewer. Responses that are harassing, threatening, or misleading will be removed. LenderBureau reserves the right to remove any response at its discretion.
Pro and Enterprise plan subscribers gain access to enhanced features as described on the pricing page. Subscriptions are billed monthly in advance via Stripe. All fees are non-refundable except as required by applicable law or as explicitly stated in a written agreement with LenderBureau. We reserve the right to change pricing with 30 days' notice. Failure to pay will result in downgrade to the Free tier and loss of Pro features. Chargebacks or disputed payments without prior contact will result in immediate account suspension.
You represent and warrant that your lending business complies with all applicable federal and state laws, including but not limited to the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), Fair Housing Act (FHA), and applicable state licensing requirements. You may not use the Platform to:
A listing or Verified badge on LenderBureau does not constitute an endorsement, recommendation, or certification of your institution by LenderBureau. We expressly disclaim any warranty as to the accuracy of ratings, reviews, or the suitability of any lender for any borrower.
You grant LenderBureau a non-exclusive, royalty-free license to display your business name, logo, and publicly available information for the purpose of operating the Platform. All other Platform content, design, and trademarks are owned by LenderBureau. You may not use LenderBureau's name, logo, or “Verified Lender” designation in any marketing material without prior written consent.
We collect business contact information and billing data. We do not share lender contact details with borrowers without your consent. We do not sell your data to third parties. For data requests, contact info@lenderbureau.net.
The platform is provided “as is” and “as available” without warranties of any kind. LenderBureau does not warrant that the platform will increase your business, improve your reputation, or be free of errors or interruptions.
To the maximum extent permitted by law, LenderBureau and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages including lost revenue, reputational harm, or data loss arising from your use of the platform or the publication of reviews about your institution. Our total liability to you shall not exceed the greater of (a) $500 or (b) subscription fees paid by you in the three months preceding the claim.
You agree to indemnify, defend, and hold harmless LenderBureau and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any misrepresentation in your claim verification; or (e) any bad-faith legal action you initiate against a reviewer or LenderBureau.
Any dispute arising out of or related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive relief in court for intellectual property matters. You waive any right to a jury trial or class action. Arbitration shall take place in LenderBureau's principal state of business unless otherwise agreed in writing.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles, except where preempted by federal law.
LenderBureau may suspend or terminate your account or listing at any time, with or without notice, for violation of these Terms or for any other reason in our sole discretion. Upon termination, your Pro features will be immediately revoked. No refunds will be issued for unused subscription periods. Reviews of your institution will remain on the Platform following termination.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms constitute the entire agreement between you and LenderBureau regarding the Platform and supersede all prior agreements.
Legal inquiries: info@lenderbureau.net
Disputes: info@lenderbureau.net
Billing: info@lenderbureau.net
General support: info@lenderbureau.net